Privacy Policy

1. Introduction

Dreamwell Technologies ("Company", "we", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and products. We comply with the Information Technology Act, 2000 and applicable data protection laws of India.

2. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, phone number, and business details provided during sign-up or contact form submission.
• Payment Information: Payment processing is handled by Stripe. We do not store your credit/debit card details. We retain transaction records (amount, date, product) for accounting purposes.
• Business Data: Data you input into our products (invoices, inventory, customer records, etc.). This data is stored securely and used only to provide the service.
• Usage Data: We use PostHog analytics to understand how users interact with our website. This includes page views, click events, and session duration. No personally identifiable information is collected through analytics.
• Communication Data: Records of WhatsApp messages, emails, and support interactions.

3. How We Use Your Information

• To provide, maintain, and improve our products and services
• To process payments and manage subscriptions
• To respond to your enquiries and provide customer support
• To send important service updates and notifications
• To comply with legal obligations
• To analyze usage patterns and improve user experience

4. Data Storage & Security

Your data is stored on secure cloud servers with the following protections:

• Encryption at rest and in transit (TLS/SSL)
• Regular security audits and updates
• Access restricted to authorized personnel only
• Automated backups with secure storage

While we take reasonable measures to protect your data, no system is completely secure. We cannot guarantee absolute security.

5. Third Parties

We share data only with the following third-party service providers:

• Stripe: Payment processing. Stripe handles your card data according to its own privacy policy and PCI-DSS compliance.
• PostHog: Product analytics. Data is anonymized and used only for understanding website usage patterns.
• Cloud Hosting Providers: For hosting our applications and databases securely.

We do not sell, rent, or share your personal data or business data with any other third parties.

6. Cookies & Analytics

Our website uses minimal cookies for essential functionality (session management). We use PostHog for analytics, which uses first-party cookies to understand website usage. You can disable cookies in your browser settings, though this may affect some website functionality.

7. Your Rights

You have the following rights regarding your data:

• Access: Request a copy of all personal data we hold about you.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your personal data.
• Data Export: Request an export of your business data in a standard format.
• Withdraw Consent: Withdraw consent for data processing at any time.

To exercise any of these rights, contact us at [email protected]. We will respond to your request within 30 days.

8. Data Retention

• Active accounts: Data is retained for the duration of your subscription.
• After cancellation: Data is retained for 30 days to allow for reactivation, then permanently deleted.
• Financial records: Transaction records are retained for 7 years as required by Indian tax law.
• Support records: Communication records are retained for 2 years.

9. Children's Privacy

Our services are intended for businesses and are not directed at children under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify existing customers of material changes via email or WhatsApp at least 15 days before they take effect.

11. Contact

For privacy-related questions or data requests, contact our Data Protection Officer at:

• Email: [email protected]
• WhatsApp: +91 90805 83767
• Address: Coimbatore, Tamil Nadu, India